Privacy policy

Privacy Policy

This Privacy Policy informs you about the nature, scope, and purpose of the processing of personal data when visiting and using our website pixxelcase.com and our online services, in accordance with the EU General Data Protection Regulation (GDPR).

Data Controller

The data controller pursuant to Art. 4(7) GDPR is:

PixxelCase
Owner: Luke Anton Kolb
Bodenseestr. 253
81249 Munich
Germany
(P.O. Box 66 23 28, 81220 Munich)
Email: support@pixxelcase.com

1. General Information

We take the protection of your personal data very seriously. Personal data refers to any information that can be used to personally identify you.

Our website can generally be used without providing personal data. However, if you make use of specific services or place an order, the processing of personal data may be required.

2. Legal Bases for Processing

We process personal data on the following legal bases:

  • Art. 6(1)(a) GDPR – Consent
  • Art. 6(1)(b) GDPR – Performance of a contract
  • Art. 6(1)(c) GDPR – Legal obligation
  • Art. 6(1)(f) GDPR – Legitimate interests

3. Collection and Processing of Personal Data

a) Data You Provide to Us

  • Name, address, email address, phone number
  • Billing and shipping address
  • Payment information (processed by payment providers)
  • Account data (username, password)
  • Customer support communications

Purpose: Order processing, delivery, customer service, returns, and refunds

b) Automatically Collected Data

When visiting our website, the following data is collected automatically:

  • IP address (anonymized where possible)
  • Browser type and version
  • Operating system
  • Referrer URL
  • Date and time of access

Legal basis: Art. 6(1)(f) GDPR (technical operation and security)

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

a) Strictly Necessary Cookies

These cookies are required for the proper operation of the website (e.g. shopping cart, checkout, security functions).

Legal basis: Art. 6(1)(f) GDPR

b) Analytics and Marketing Cookies (Google Analytics)

With your consent via the cookie banner, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies to analyze the use of the website. The collected information is usually transmitted to and stored on Google servers. IP anonymization is enabled.

Processing is carried out solely on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You may withdraw your consent at any time via the cookie banner.

Data transfers to the United States are safeguarded through EU Standard Contractual Clauses.

More information: https://policies.google.com/privacy

Shopify cookies: https://www.shopify.com/legal/cookies

5. Shopify

Our website is hosted on Shopify Inc. Shopify processes personal data on our behalf as a data processor pursuant to Art. 28 GDPR.

Where data is transferred to third countries, this is done based on recognized safeguards such as EU Standard Contractual Clauses.

6. Payment Providers

To process payments, we work with external payment service providers. Depending on the selected payment method, your payment data will be transmitted to the relevant provider.

Supported payment methods include:

  • American Express
  • Apple Pay
  • Blink
  • EPS
  • Google Pay
  • Klarna
  • PayPal
  • Shop Pay
  • Visa
  • MasterCard
  • Maestro

Legal basis: Art. 6(1)(b) GDPR

7. Data Sharing

Personal data is shared only:

  • with shipping and payment service providers
  • with IT and hosting providers
  • where legally required

Data is not shared for advertising purposes without your explicit consent.

8. Data Retention

Personal data is stored only for as long as necessary to fulfill contractual obligations or comply with legal retention requirements.

9. Your Rights Under the GDPR

You have the right to:

  • Access (Art. 15 GDPR)
  • Rectification (Art. 16 GDPR)
  • Erasure (Art. 17 GDPR)
  • Restriction of processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Objection (Art. 21 GDPR)
  • Withdrawal of consent (Art. 7 GDPR)

Requests may be submitted to: support@pixxelcase.com

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence.

11. Data Security

We apply appropriate technical and organizational security measures to protect your personal data against loss, misuse, or unauthorized access.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy to reflect legal or operational changes.

Last updated: February 2026