Wipe with a soft, slightly damp cloth. If needed, use mild soap and avoid harsh chemicals. Let it air-dry completely before use.

We do our best to display colors accurately, but screen settings can vary. If you’re unsure, contact us at support@pixxelcase.de.

Yes, we ship internationally. Available shipping options and delivery estimates are shown at checkout.

Delivery times depend on your country and the selected shipping method. Once dispatched, you’ll receive tracking details by email.

Yes. After your order ships, you’ll receive a shipping confirmation email with a tracking link.

Customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country. These charges are set by local authorities and are not covered by PixxelCase.

Email support@pixxelcase.com within 14 days of delivery and include your full name and order number. We’ll send you the return instructions.

After your return arrives and is inspected, we process refunds as quickly as possible. Depending on your payment provider, it may take a few business days for the refund to appear.

A pre-order item is not yet ready to ship (e.g., still in production or on the way to our warehouse). This may result in longer delivery times compared to in-stock items.

Promotions are usually valid only during the stated campaign period and cannot be applied to orders placed before the promotion started.